Privacy Policy

Introduction and Contact Details

RANTEK is committed to protecting your privacy. We process your personal data only in accordance with relevant data protection and privacy legislation and good data processing practices.
RANTEK (“we” or “us”) is the controller for personal data concerning our customers, website visitors, distributors, suppliers, contractors, job applicants, shareholders, insiders, and others associated with our business operations.
In this Privacy Notice, we explain our personal data processing practices and how you can exercise your rights related to the processing of your personal data. Specific sections provide further information on the types of personal data we process and the purposes for processing them.

Controller Contact Information:

Rantek genel lab ltd. şti
Atisan sanayi sitesi 1567.sokak no;64 06374
Yenimahalle Ankara-Türkiye
info@rantek.com.tr

Why We Process Your Personal Data, What Types of Data We Process, and Legal Basis

We process various categories of personal data based on our legitimate business interests, legal obligations, or your consent. Below is a summary of the types of data we collect and process, the purposes of processing, and the legal bases for such processing.

Customers and Distributors: Categories and Sources of Personal Data

We primarily collect personal data directly from you if you are a representative of one of our customers, potential customers, distributors, or the customers of our distributors. This may occur when you contact us, provide feedback, register as a user of our digital tools, purchase our products or services, subscribe to our newsletters, comment on content on our website, or download materials. We may also obtain your personal data from your employer or from public sources such as social media, or from our distributor if you are a representative of our distributor's customer.

If you are a representative of one of RANTEK’s customers, potential customers, or distributors, we process the following categories of personal data about you:

Identification and Contact Details: Your name, company, job title, email address, phone number, photo, and passport information (when needed, e.g., for event participation).
Customer Relationship Information: Previous purchases of RANTEK products, billing information, communication preferences, feedback, and any other relevant details you have provided.
Account Information: Your username, password, and personal preferences in RANTEK accounts or preference centers.
Technical Information: IP address, device information, and location data (when applicable).
Processing Purposes
We process the personal data of our customers, potential customers, and distributors for the following purposes:
- To market and sell our products and services.
- To manage invoicing, payments, and customer support.
- To improve our products and services based on customer feedback.
- To manage customer communication, such as product updates or event invitations.
- To organize events and trainings.
- To provide and manage digital services.
- To comply with legal obligations.
- Legal Basis
  We process your personal data only if we have a valid legal basis for doing so. Please find information about the legal basis for our processing purposes below:
  - Legitimate Interest:
    Processing of your personal data is based on our legitimate interest when it is done for the purposes of marketing, selling, and developing our products and services, or for managing customer relations, providing customer communication, and organizing events. It is also in our legitimate interest to measure the effectiveness of our marketing, deliver goods and services, provide you with digital services, provide customer support, and manage invoices and payments.
  - Legal Obligation:
    The legal basis for processing is our legal obligation when we are subjected to statutory requirements.
  - Consent:
    We provide you with our newsletter and other materials when you have given your consent for receiving them. You may withdraw your consent at any time using the 'Unsubscribe | Update Preferences' link included in the email.
  - Contract:
    When we have entered into a contractual agreement directly with an individual, such as a sole trader, the legal basis for processing personal data is performance of the contract for the purposes of delivering goods and services, providing you with digital services, providing customer support, and managing invoices and payments.

Website Visitors:

Categories and Sources of Personal Data

We collect personal data when you visit, browse, or interact with our website. This includes when you subscribe to our newsletters or other materials via our site. We process the following categories of personal data:

Identification and Contact Details: If provided, your name, company, email address, and phone number.
Role and Interests: Information about your role in the organization and areas of interest in our industry and products.
Website Usage Information: Data on how you use our website, such as pages visited, time spent, and items clicked, collected via cookies and web beacons.
Survey and Feedback: Any feedback or survey responses you provide.

Processing Purposes
We process personal data from website visitors for the following purposes:

To secure and optimize the website experience.
To develop products and services based on visitor behavior and feedback.
To market our products and services.
To send newsletters and other material (if subscribed).
To evaluate the effectiveness of our marketing and provide relevant content.
Legal Basis
We process personal data based on the following legal bases:
- Legitimate Interest: It is our legitimate interest to secure and optimize the website, develop our services, and market our products.
- Consent: We send newsletters or marketing emails only if you have consented. You can withdraw your consent at any time using the 'Unsubscribe | Update Preferences' link in our emails.

Who Can Process Your Personal Data?

At RANTEK, your personal data is processed only by authorized personnel. We may engage third-party service providers for certain activities, such as payment management, marketing, or offering our online services. These service providers will process your data strictly according to our instructions and for purposes defined by RANTEK, under strict data processing agreements.

In cases where personal data is transferred to service providers outside the European Union (EU) or European Economic Area (EEA), we ensure its protection using standard contractual clauses approved by the European Commission.

Protective Measures

RANTEK employs robust technical and organizational measures to safeguard your personal data. We use industry-standard security technologies, role-based access controls, and employee training to ensure that your data is protected from unauthorized access, modification, or loss.

How Long Do We Process Your Personal Data?

We store personal data only as long as necessary for the purposes for which it was collected. Once personal data is no longer needed, it will be deleted or anonymized unless a legal requirement mandates a longer retention period.

Retention Examples:

Customers and Suppliers: Data is kept as long as necessary to maintain the relationship.
Website Visitors: Retention depends on the cookies in use; see our Cookie Statement.
Marketing Subscribers: Data is retained until consent is withdrawn.
Job Applicants: Typically stored for one year unless otherwise required by local regulations.

Your Rights as a Data Subject

You have rights that enable you to control how your personal data is processed. You can exercise these rights by contacting us at info@rantek.com.tr.

Rights include:

Right of Access: Confirm if your data is being processed and request a copy.
Right to Rectification: Request updates to inaccurate or incomplete data.
Right to Erasure: Request deletion of your data, unless there’s a legal reason to retain it.
Restriction of Processing: Request limits on the processing of your data.
Right to Object: Object to data processing, particularly for direct marketing.
Right to Data Portability: Request your data in a structured, machine-readable format.
Right to Withdraw Consent: If data processing is based on consent, you may withdraw it at any time.

If you feel our processing infringes your rights, you can file a complaint with your local supervisory authority.